PhotoMachine Refund Policy

At PhotoMachine, we are committed to helping you create document photos that meet official requirements. Our goal is your satisfaction and the successful acceptance of your photo.

If you experience a problem with our service, please contact our support team. Provide your order number and the details of the problem. You will receive a fast and competent answer from our technical support team within one business day.

Refunds will be issued to your original payment method. Refund processing time may vary depending on the payment provider's policy.

We provide a full refund in the following cases:

- Your photo is rejected by an official authority (such as a passport office) due to a technical error on our part (e.g., incorrect dimensions, background, or head size).

- You were unable to download your final photo file due to a technical failure that occurred after your payment went through.

We reserve the right to decline refund requests in the following cases:

- Our service only guarantees the compliance of the photograph. However, refunds are not available for rejections based on external factors, such as incorrect data on an application form, missing supporting documents, the customer's failure to meet eligibility criteria, etc.

- A refund for a technical error will be declined if our support team is not provided with the necessary details (screenshots, error messages, detailed descriptions of the actions taken, file samples, etc.) to investigate and validate the issue.